September 2016 WOW Experience

Salvador has been with our Orem office for four months. He recently did an excellent job helping a coordinator set up a few trips after her member wasn't picked up for one. She had already sent in a grievance for the missed pick up, but Salvador was able to answer her questions and help her understand the process that went along with the grievance. He then was able to get the other trips booked for the member. She mentioned that she has never received such incredible service from an agent and she thought he was extremely kind for staying on the phone and explaining the 48 hour policy that she wasn't aware of.

Congratulations to Salvador on being our September WOW! Highlight of the Week.