We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Ana has been with the Ronkonkoma office since May 2016. She started with NMN as a VNSNY CSR and did such an incredible job that she was recently promoted to a Transportation Experience Manager (TEM) at one of our payer locations. Ana has been on site for a little over a week and has gotten amazing compliments from the Member Services Representative, who assists members at the facility. He said that Ana is "hard working, diligent and has assimilated herself in a positive fashion. She is accessible and readily available to take any inquiries. Her customer service skills are exceptional."
Congratulations to Ana for being our WOW! Experience Highlight of the Week.
January 2016 Highlight of the Month
Greg has been with the Ronkonkoma office for 10 months. This week Greg received a call from VNS following up on an upstate discharge that was supposed to be set up earlier that day. Greg looked into the details of the trip and found out it somehow the trip wasn't covered by a provider. The discharge was supposed to take place at 5:00 pm and it was now 5:36 pm. Greg stayed passed his shift to get this trip covered and was able to do so with a different provider. The mode of transport (ambulance) is often times difficult to cover in the specific area that the member needed the discharge in. Greg used his incredible customer service skills and was able to successfully help a member who was waiting to get home.
Congratulations to Greg, our January WOW! Experience Highlight of the Month.
View past WOW! Experiences: