April 2017 Highlight of the Month
Shu has been with the Queens office for five months. He received a call from a member who was extremely upset. The member was scheduled to be picked up with Lyft but the driver went to the wrong address. The member was nervous she was going to be stranded. Shu immediately got on the phone with the Lyft driver to find out exactly where he was and gave him directions to the member. Shu stayed on the phone with both the driver and member to ensure that the member got picked up. Shu was able to calm the member down and made her feel comfortable. The member expressed extreme appreciation for what Shu did for her that day.
Congratulations to Shu, our April WOW! Experience Highlight of the Month.