April 2017 Provider Highlight of the Month

(Joey is in the middle in the blue jacket.)

(Joey is in the middle in the blue jacket.)

We have a member that attends the Wallerstein PACE center, an adult day center, during the week. D&J Ambulette, one of our valued providers, called the member that morning to confirm that she would be attending the center that day. When Joey (driver) arrived at her home, there was no answer. Instead of assuming the member wasn't there and leaving, Joey called his dispatcher, who got in contact with the NMN Transportation Experience Manager on-site to let her know there was no answer. While he was calling in, he found the doorman to the member's building and was able to get the door open. It appeared the member had fallen and was laying on the floor. Joey and the doorman immediately called 911 and stayed with the member until the ambulance arrived. The members daughter has let us know that her mother, luckily, sustained no serious injuries and was back at the PACE site within a few days!

A HUGE thank you to Joey with D&J Ambulette for being the WOW! Provider of the Week! Keep up the great work!