FRANCES SmartSolutions

 

SmartDispatch

Dispatches providers based on the member’s profile. Matches things like assistive devices, language, and preferred MOT with the provider capabilities.

SmartConnect

A technology architecture that connects all stakeholders into one platform in real-time.  Everyone has access to the same data for heightened transparency. Scaleable, and configures based on role.

SmartAdjudicate

Provider claims, provider payments, trip authorizations and attestations are all handled online through the same portal, increasing claim payment accuracy and reducing costs.

SmartProfile

Continuously learning technology that adds to a member’s profile as they call in. We learn more about their needs and more closely match their profiles to those of the transportation providers who serve them.

SmartControls

Detailed controls related to mileage, mode of transportation management, authorizations, etc.  All of which are easy to configure and track to ensure that costs are kept down and that the member’s benefit is administered correctly.

SmartSchedule

Utilizes scheduling controls such as mileage limitations, approved destinations, and in-network designated providers to increase trip scheduling accuracy and decrease instances of fraud, waste, and abuse.

SmartTasks

Customizable ability to create queues for member associated tasks (authorizations, discharges, future appointments, follow-up visits), in order to close gaps in customer service, clinical outcomes and patient care.

SmartAlerts

Set reminders and notifications based on the preferences in member’s profiles, as well as provide detailed entrance and parking locations for pick-up and drop-off.  Frances SmartAlerts also include upcoming trip alerts, clinical care reminders, and ETA tracking.

SmartCred

Profiles transportation providers through the credentialing process, logging information such as MOT, spoken language, and the capacity to handle various assistive devices and aids (such as wheelchairs and service animals.)

SmartCare

Alerts the care management team if any member misses a critical appointment, and assigns a task for the team to follow up with them. This enables care coordinators to better manage the well-being of their patients, avoiding trips to the emergency room, and saving money.

SmartView

Real-time management dashboards that provide the ability to proactively manage all aspects of member transportation.

SmartExchange

Cancelled trips automatically go into SmartExchange where providers can select and complete available trips.  Increases healthy competition, improves quality scores, and eliminate urgent trip rescheduling due to cancelations.

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