Highlight of the Month
Basava R. has been with the Ronkonkoma office since March 2018. He had a member call in for his initial Lyft pick up. The member is legally blind and normally has a hard time finding his driver. Upon hearing the about the members situation, Basava stayed on the phone with the member and the driver until he was picked up. The member was extremely appreciative and said “Basava really helped me out so that I would be on time to my appointment”.
Congratulations to Basava, our June WOW! Experience Highlight of the Month.
Highlight of the Week
Jeremy C. has been with the Orem office since March 2018. He recently helped get a next day trip set up for a 105 year old member. The members daughter called and wasn’t aware that next day trips require 48 hour notice. Jeremy was able to gently teach her the importance of the 48 hour policy, but was still able to arrange transportation for the next day. The member was so excited when he got the appointment and he vowed to follow the 48 hour policy. The daughter told Jeremy that he made her day with his patience and knowledge and that she really appreciated all of his help.
Congratulations to Jeremy C. for being our WOW! Experience Highlight of the Week.
We are doing great things every day here at National MedTrans, and take pride in our employees and their hard work. We often have experiences or hear stories that makes us say “WOW!” We don’t want these experiences to go unnoticed, and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month’s, and prior month’s, member experience highlights.