January 2016 WOW Experience
Greg has been with the Ronkonkoma office for 10 months. This week Greg received a call from VNS following up on an upstate discharge that was supposed to be set up earlier that day. Greg looked into the details of the trip and found out it somehow the trip wasn't covered by a provider. The discharge was supposed to take place at 5:00 pm and it was now 5:36 pm. Greg stayed passed his shift to get this trip covered and was able to do so with a different provider. The mode of transport (ambulance) is often times difficult to cover in the specific area that the member needed the discharge in. Greg used his incredible customer service skills and was able to successfully help a member who was waiting to get home.