July 2017 Highlight of the Month
Stormy has been with the Sandy office since September 2016. She recently took a call from a members daughter who had some concerns about providers being able to carefully carry her mother down the stairs of her building. The daughter was comfortable with only one specific provider, and Stormy was able to get the trip scheduled with that provider. Stormy went above and beyond to help the daughter have confidence in us, as well as the provider. The daughter stated that "it seems like Stormy understood what we needed and that she really cares about my mother's safety."
Stormy regularly gets member feedback about conveying empathy and assurance that member needs will be met and adequately conveys to providers needs of member so all are aligned.