Make it Better!

Welcome to the Make It Better landing page!  The objective of the Make it Better initiative is to continually improve and refine the member experience so that each interaction with a member is exceptional.  Do you have an idea, a suggestion, or a thought that would improve how we interact with members?  Some ideas would include:

  • Ways to speed up scheduling a trip (shortcuts, order flow of inputting a trip, etc)
  • Improvements in our scripting/dialogue with members, which would improve clarity and reduce talk time (without sacrificing exceptional member interactions)
  • Additional training topics 
  • Tools or resources that are missing that would improve the experience in scheduling for members
  • Ways to improve provider interactions

Whatever it may be, if it could improve how we at NMN interact with members, we want to hear from you!  Please fill out the form below.  Be sure to leave your name so that we can get additional details if needed on your idea.  If your idea is implemented, we have a special “token” of appreciation we’d like to give to you as well!

Note: If you have feedback on how to make the employee experience or workplace better (or you have a concern), we want to hear from you as well.  Please click here for a form that will channel your feedback to the NMN human resources department.

Enter your idea on how to make the member and/or provider experience better below:

Name *
Please select the category that best fits your feedback.