March 2017 WOW Experience
Sear has been with the Orem office since February. Sear received a call from a member that was close to cancelling his membership with the payer's health plan because of a standing order issue that, unfortunately, hadn't been resolved. After spending over 20 minutes on the phone with this member, Sear was able to get all the members concerns taken care of. Sear treated the member with "respect and dignity and was extremely helpful throughout the entire call". Thanks to his attentive manner in handling the call, he also saved the member from terminating their service.