Seniors to Get a Big “Lyft” from Partnership with National Medtrans Network


 For Immediate Release:

New York, New York - National Medtrans Network (NMN) and Lyft announced today that they have entered into an exclusive groundbreaking partnership to improve the health and independence of the millions of Medicaid beneficiaries who depend on non-emergency transportation to travel to and from medical appointments. 

Every year, around 3.6 million Americans miss or delay medical care because they lack appropriate transportation to their appointments. As the metro area with the lowest rate of car ownership, this problem looms especially large in New York City – more than half of New York City households are car-free. 

“The partnership between National Medtrans and Lyft is a unique opportunity to use technology to provide a high quality and timely transportation alternative for the millions of seniors and chronically ill individuals who need help getting to the doctor,” said Billy McKee, President of National Medtrans Network.

Lyft said in a statement, “As 2016 begins, we’re thrilled to be partnering with National Medtrans Network to bring reliable, welcoming rides to medical appointments in NYC. We hope to expand Concierge to more partners in the future, and bring new healthcare options to patients and payers nationwide.”

Concierge is a new third-party web request product that allows transportation providers to request rides for their customers through the Lyft platform.   No smartphones required. A requester simply inputs the passenger’s name and pickup and drop-off location, and a Lyft driver will be matched to give the ride.

Over the past nine month Lyft’s engineering team and NMN worked closely to develop this highly scalable platform that merges Lyft’s proven mobile transportation technology with National Medtrans Network’s robust non-emergency transportation benefit management offering.

As Medicaid continues to expand under the Affordable Care Act (ACA) state governments and managed care payers are finding it increasingly difficult to efficiently manage their non-emergency transportation benefit. 

“As states continue to face a mandate to reduce costs, innovative collaborations such as this will provide opportunities for efficiency gains, while at the same time actually improving the beneficiary’s experience,” said McKee.

Increasingly, states around the country are “mandating” mobile technology be used by the winning bidder of Medicaid non-emergency transportation management bid.  In certain cities the influx of millions of Medicaid beneficiaries into managed care plans left their associated vendors unprepared and unable to scale up transportation services fast enough.  These service failures ultimately have resulted from vendors whose processes and procedures lacked the technology necessary to scale effectively.  National Medrans Network and Lyft are changing that. 

Concluded McKee, “We are excited about what this partnership means for us and our clients. Lyft’s sensitivity and understanding of the senior needs as well as to the rigorous Medicaid compliance standards make them an ideal partner to address the service inadequacies in the non-emergency transportation market.”