November 2016 WOW! Highlight of the Month
Cody has been with the Sandy office since February, 2016. Cody received a call from a member who needed a trip scheduled for an early morning pickup the next day. Since Cody works the night shift and knows that there isn't another member of his team in until 7 am, he set his alarm for 5:30 am. He wanted to track the Lyft trip, make sure that the driver was accepted, and that the trip was completed without any issues. He maintained contact with the driver and member until the trip was finished. Because this call came in for scheduling during Cody's shift, he went above and beyond by setting an alarm and logging on from home, to make sure this trip went off without a hitch. Additionally, one of our health plan partners made mention of how impressive Cody’s dedication was.