Every day, National Medtran's provider network is doing amazing things for our members, and we take pride in our providers and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individual drivers and providers that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
April 2017 WOW! Highlight of the Month
We have a member that attends the Wallerstein PACE center, an adult day center, during the week. D&J Ambulette, one of our valued providers, called the member that morning to confirm that she would be attending the center that day. When Joey (driver) arrived at her home, there was no answer. Instead of assuming the member wasn't there and leaving, Joey called his dispatcher, who got in contact with the NMN Transportation Experience Manager on-site to let her know there was no answer. While he was calling in, he found the doorman to the member's building and was able to get the door open. It appeared the member had fallen and was laying on the floor. Joey and the doorman immediately called 911 and stayed with the member until the ambulance arrived. The members daughter has let us know that her mother, luckily, sustained no serious injuries and was back at the PACE site within a few days!
A HUGE thank you to Joey with D&J Ambulette for being the WOW! Provider of the Week! Keep up the great work!
We would love to highlight your driver. If you have a driver that should be recognized, please submit to the link below:
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View past WOW! experiences: