We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Shu has been with the Queens office for four months. He received a call from a member who was extremely upset. The member was scheduled to be picked up with Lyft but the driver went to the wrong address. The member was nervous she was going to be stranded. Shu immediately got on the phone with the Lyft driver to find out exactly where he was and gave him directions to the member. Shu stayed on the phone with both the driver and member to ensure that the member got picked up. Shu was able to calm the member down and made her feel comfortable. The member expressed extreme appreciation for what Shu did for her that day.
Congratulations to Shu for being our WOW! Experience Highlight of the Week.
March 2017 Highlight of the Month
Sear has been with the Orem office since February. Sear received a call from a member that was close to cancelling his membership with the payer's health plan because of a standing order issue that, unfortunately, hadn't been resolved. After spending over 20 minutes on the phone with this member, Sear was able to get all the members concerns taken care of. Sear treated the member with "respect and dignity and was extremely helpful throughout the entire call". Thanks to his attentive manner in handling the call, he also saved the member from terminating their service!
Congratulations to Sear, our March WOW! Experience Highlight of the Month.
View past WOW! Experiences: