We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Bret has been with the Orem office since September 2017. He recently took a call from the wife of a member who was upset that her husbands transportation was late. Bret made a few quick calls and was able to find a car to pick the member up so he didn't miss his doctors appointment. He stayed on the phone with the members wife until they were picked up to ensure everything ran smoothly. The members wife told Bret's supervisor that he is "a great asset to the company. I have owned two successful companies and he is someone that I would want to hire. He was extraordinary with his service. He not only listened to me, he understood what I was saying and asking. He apologized for things that weren't in his control. I know he has good character and compassion. He gets an A+ and I always want to speak with him."
Congratulations to Bret for being our WOW! Experience Highlight of the Week.
September 2017 Highlight of the Month
Makayla is one of our newer CSR's in the Sandy office. In the last week, she has been submitted for multiple WOW! moments. A few different members have asked to speak with Makayla's supervisor once she has finished scheduling their trips. One member said "Makayala was so throughtful. She has great customer service skills and I can't explain how amazing it was to speak with her." Another went on to say "Makayla was so helpful and patient. It was so nice talking to her." The members feel her sincerity and how caring she is.
Congratulations to Makayla, our September WOW! Experience Highlight of the Month.
View past WOW! Experiences: