We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Miguel has been with the Queens office since May 2016. A member recently requested to speak to Miguel's supervisor after he did an incredible job setting up the members trip. The member wanted to applaud the quality and efforts made by Miguel. She said "his people skills are extraordinary and he showed the utmost repect. He took care of me at a high-level and I appreciate him."
Miguel really WOWed this member!
Congratulations to Maricela for being our WOW! Experience Highlight of the Week.
July 2017 Highlight of the Month
Stormy has been with the Sandy office since September 2016. She recently took a call from a members daughter who had some concerns about providers being able to carefully carry her mother down the stairs of her building. The daughter was comfortable with only one specific provider, and Stormy was able to get the trip scheduled with that provider. Stormy went above and beyond to help the daughter have confidence in us, as well as the provider. The daughter stated that "it seems like Stormy understood what we needed and that she really cares about my mother's safety."
Stormy regularly gets member feedback about conveying empathy and assurance that member needs will be met and adequately conveys to providers needs of member so all are aligned.
Congratulations to Stormy, our July WOW! Experience Highlight of the Month.
View past WOW! Experiences: