WOW! 

We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"

We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.

Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!

 

Highlight of the Week

Danny has been with NMN since April 2016 and is the Transportation Experience Manager at the Centerlight PACE Flushing site. Danny called his manager yesterday, stating that there was a member who had left her house keys at the site and unfortunately the provider already dropped her off. Danny tried to call the member, but no one answered. Being extremely concerned, especially in the middle of a heat wave, Danny jumped in his car and drove all the way to the member's house. When he arrived he found the member sitting outside on a bench. Danny definitely went out of his way to make sure the member was able to get inside her house and to make sure she was ok before he left!

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Congratulations to Danny for being our WOW! Experience Highlight of the Week.

May 2017 Highlight of the Month

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Lisette has been with the Sandy office since April. An elderly member recently called in and spoke with Lisette. This member was having trouble remembering and reading the information Lisette needed. Lisette didn't lose her patience and made the member feel extremely comfortable while she communicated the details of her trip. The member said "Lisette was so wonderful, very helpful, and patient with me. I think she is simply pleasant and she's an asset to your company. I'm glad I got to talk with her today. She's a really sweet girl." Lisette allowed this member to express herself without judgement and made her feel appreciated and valued in our company by showing compassion and patience with a member who was struggling with information. Lisette was able to show the member she could rely on NMN to provide empathetic service. 

Congratulations to Lisette, our May WOW! Experience Highlight of the Month.