We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Jose has been with the Orem office since May 2017. He recently took a call from a member who normally schedules her trips with one specific supervisor. She explained that she gets nervous and a bit stressed about booking and that she feels most comfortable with this supervisor. This is the first time that the supervisor was unavailable to help her. Jose handled the call, and the member was pleasantly surprised by the wonderful customer service Jose provided. The member said Jose was "attentive and willing to easy all my concerns. He made this such a wonderful experience for me and was one of the best people I've ever spoken to."
Congratulations to Jose for being our WOW! Experience Highlight of the Week.
January 2018 Highlight of the Month
Destiny has been with the Sandy office since April 2017. She recently worked on a trip for a member from a pilot program that we are currently doing. The pilot offers temporary housing for those who need it. This particular member and his family needed a place to stay because their home had burned down. She spent over 5 hours going back and forth with our client services team, the casemanager, the member, the member's daughter, and the driver to ensure this was handled well. She refused to let the member and his family be left in the dark about their living situation. When the address seemed incorrect, she verified repeatedly with the casemanager that was where they needed to be. When they couldn't find their amenties, she called the casemanager, yet again, to get in touch with the property manager to get information to them.
Destiny went above and beyond for this member. She prevented service failure and secured the family's housing for the night. She was empathetic, passionate, and dedicated to this member and their issues.
Congratulations to Destiny, our January WOW! Experience Highlight of the Month.
View past WOW! Experiences: