We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Caleb has been with the Orem office since May. A member called in to schedule a trip with only an hour until she needed to be picked up. The member realized how last minute it was, but she needed to get in to her doctor asap. Caleb called providers until he was able to get one to cover the trip. While the call itself was fairly routine, the manner, professionalism, and courtesy displayed by Caleb impressed the member so much she insisted on notifying his supervisor of the pleasure she had speaking with Caleb, how great he was on the phone, and how helpful he was with her trip. The member had been a call center manager previously and she expressed how much she appreciated his honestly when he didn't know the answer to her question, he put her on a brief hold to find out what the answer was, instead of guessing. Caleb made the members day and she said, "it was a real pleasure to talk to that young man. I was impressed with how kind, patient, and professional he was."
Congratulations to Caleb for being our WOW! Experience Highlight of the Week.
May 2017 Highlight of the Month
Lisette has been with the Sandy office since April. An elderly member recently called in and spoke with Lisette. This member was having trouble remembering and reading the information Lisette needed. Lisette didn't lose her patience and made the member feel extremely comfortable while she communicated the details of her trip. The member said "Lisette was so wonderful, very helpful, and patient with me. I think she is simply pleasant and she's an asset to your company. I'm glad I got to talk with her today. She's a really sweet girl." Lisette allowed this member to express herself without judgement and made her feel appreciated and valued in our company by showing compassion and patience with a member who was struggling with information. Lisette was able to show the member she could rely on NMN to provide empathetic service.
Congratulations to Lisette, our May WOW! Experience Highlight of the Month.
View past WOW! Experiences: