We are doing great things every day here at NMN, and take pride in our employees and their hard work! We often have experiences or hear stories that make us say "WOW!"
We don’t want these experiences to go unnoticed and have created this page to highlight individuals in our organization that are setting the standard for what exceptional member experiences should be, each and every time.
Join us in celebrating our commitment to the ultimate member experience and read about this month's, and prior month's, member experience highlights!
Highlight of the Week
Melissa has been with our Orem office since November 2015. She received a call from a member who was calling in to make a large amount of changes to her currently scheduled trips. Melissa proceeded to listen to the member and complete all of the desired requests. The member stated, "Melissa was patient and helpful. She handled my difficult trips with a tremendous amount of care. The reps I have had talked with have continue to make my experiences very, very wonderful." Melissa didn't let herself get overwhelmed with the changes, actually the exact opposite happened. She focused on her attention to detail and effectively and efficiently changed all of the members trips in a timely manner.
Congratulations to Melissa for being our WOW! Experience Highlight of the Week.
October 2017 Highlight of the Month
Chase has been with our Sandy office since September 2017. He recently had 6 WOW!s submitted in one day! Each of these calls were routine calls from members to set up transportation or to ask questions about their benefits. All of the members asked to speak to Chase's supervisor once their call was finished. Some of the words that members used to describe Chase were "patient, kind, personable, warm, welcoming, and outgoing." One member said that she "didn't feel like she was scheduling a trip and that she felt extremely confident in Chase".
Congratulations to Chase, our September WOW! Experience Highlight of the Month.
View past WOW! Experiences: